Refund & Returns Policy – Fastlane Power Sports

Fastlane Power Sports is committed to transparency and customer satisfaction. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled for orders placed on fastlanepowersportsllc.com.

1. Return Eligibility

We accept returns for defective and non-defective products.

  • Returns are accepted within 30 days of delivery.
  • Customers receive free return shipping for defective or incorrect items.
  • For non-defective returns, customers are responsible for return shipping costs.

To be eligible for a return:

  • Item must be defective, unused, and in the condition received
  • Must include original packaging and accessories
  • Proof of purchase is required
  • Return requests must be made within 30 days of delivery

Returns outside this timeframe may not be accepted.

2. How to Request a Return

To initiate a return, contact our support team before sending any item back:

Once approved, we will provide return instructions and the correct return address. Unauthorized returns will not be accepted.

3. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged during transit, or incorrect, notify us within 48 hours of delivery.

We will resolve the issue promptly through:

  • Replacement
  • Exchange
  • Refund

4. Return Method & Fees

  • Return method: In-store and Mail
  • Return shipping: Free for defective or incorrect items
  • Restocking fee: None
  • Shipping time for returned/exchanged items may vary depending on location

5. Exchanges

Exchanges are available for defective, damaged, or incorrect items.

  • Exchange requests are subject to product availability
  • Replacement items will be shipped once the return is received and approved

6. Refunds

After we receive and inspect your returned item:

  • You will be notified of approval or rejection
  • Approved refunds are issued to the original payment method
  • Refund processing time: up to 7 business days
  • Bank or payment provider posting times may vary

7. Order Cancellations

Orders may only be canceled before processing or shipment. Please refer to our Shipping Policy for full cancellation details.

8. Non-Returnable Items

The following items are not eligible for return:

  • Custom modified items (clearly marked as)
  • Items returned outside the 30-day window
  • Installed items (unless defective)

9. Contact Information

For questions or assistance regarding returns or refunds:

  • 📧 Email: info@fastlanepowersportsllc.com
  • 📞 Phone: +1 (534) 253-4125
  • 🏬 Address: W2453 Hill Rd, Granton, WI 54436, United States
  • 🕘 Hours: Mon – Sat, 9:00 AM – 6:30 PM